Privacy policy
Home delivery and order process:
Hiddenworld is concerned about the privacy and security of the data that the company handles. Hiddenworld's Privacy Policy sets out the purpose for which personal information is collected and how such data is handled. Our goal is for customers, partners, and other individuals to be informed about how the company collects and processes personal information.
Hiddenworld, Id. 580316-0420, 220 Hafnarfjordur, Iceland, is the responsible party for the personal information provided to the company. You can send a written inquiry to the company about the processing of personal information to the e-mail address sala(at)Hiddenworld.is
Personal information is any personally identifiable or personally identifiable information about the data subject, ie. information that can be directly or indirectly traced to a specific individual, as defined by the Privacy Act. Data that is not personally identifiable is not considered personal information.
Hiddenworld's handling of personal information is governed by the applicable laws on personal data protection and the handling of personal data as they stand at any given time in this country.
Collection and handling of personal information:
Hiddenworld collects personal information about its customers in order to provide them with access to goods and services in accordance with the provisions of business agreements, to ensure that services are tailored to their needs and to provide them with information for marketing purposes. The goal of information gathering is primarily to better serve customers and to customize and improve their experience of Hiddenworld's services.
Hiddenworld collects only the personal information necessary to provide the relevant services at any given time. If a customer chooses not to provide personal information, there is a possibility that Hiddenworld will not be able to provide the party in question with products or provide services.
Hiddenworld never uses personal information for purposes other than those for which it was collected. Data is stored for as long as necessary for the purpose of processing and the terms of the contract, except when laws and regulations provide for a longer storage period.
Individual business:
Hiddenworld collects information about its customers in connection with individual transactions. Thus, Hiddenworld collects e.g. customer contact information, information about the product and / or service purchased, e.g. product number and price.
If a customer becomes an infringer, information about the infringement may be processed because of the legitimate interests of the company. Violations may then be reported to the police.
Mailing list:
Hiddenworld works with an e-mail address, which an individual has registered and approved the use of in advance, in targeted mailings to individuals on the company's mailing list. Furthermore, an individual can record information such as e.g. name, ID number, address, telephone number and gender. Approval is also sought to process information about his purchase of Hiddenworld's products and services to market Hiddenworld's products and services. By registering this optional information, an individual agrees that Hiddenworld may combine information about him from other business systems of the company, e.g. sales systems and CRM (Customer Relationship Management) systems, in order to provide better services and send personalized messages.
This processing is based on consent and an individual is always allowed to withdraw his consent at any time and unsubscribe from the company's mailing list by clicking on the appropriate link in the target e-mail, sending an e-mail to Hiddenworld.
Representatives of companies and institutions:
If an individual acts on behalf of Hiddenworld's partners, e.g. suppliers, contractors or a customer who is a legal entity, Hiddenworld may work with his contact information, e.g. name, phone number and email address. Hiddenworld may also work with communication history and, as appropriate, account information. This processing is necessary for the company to be able to fulfil its obligations based on an agreement with the relevant partner. The company may also be obliged to process such information based on a legal obligation, e.g. Accounting Act.
Suggestions and / or comments from customers:
If an individual submits a tip or complaint, Hiddenworld will generally work with his or her contact information, e.g. name and e-mail address, and the content of the complaint or suggestions he has chosen to make. Information is stored for as long as necessary for the purpose of processing.
Dissemination of personal information:
Hiddenworld never uses personal information for purposes other than those for which it was collected. Hiddenworld does not disclose personal information to third parties without the consent, in accordance with the provisions of business agreements, based on the legitimate interests of the company or based on legal obligation.
Hiddenworld reserves the right to disclose personal information to third parties (processors) who are Hiddenworld's service providers, agents, or contractors for the purpose of providing the requested service.
Hiddenworld shares information, for statistical purposes, with processors who work with the company on quality and marketing work. Hiddenworld provides the processors with only the personal information necessary for them for the above purpose and a contract is made with them where they undertake an obligation to keep information about individuals safe and use it only for the above purpose.
All of Hiddenworld's processors and affiliates have signed an appropriate confidentiality agreement and processing agreement in accordance with the provisions of the Privacy Act. Hiddenworld thus ensures the protection of personal information in accordance with laws and regulations on personal data as they stand at any given time. This includes the formulation of a security policy on the handling and security of personal information and the establishment of security and procedures as required by the Privacy Act.
In cases where a third party (processor) gains access to personal information, Hiddenworld ensures confidentiality, and that data is deleted after processing. Hiddenworld never rents or sells personal information about customers.
Your rights:
An individual is entitled to and may request that Hiddenworld provide him with information about the personal information held by the company as well as about the processing and processing of information about him. It may also be that an individual has the right to receive a copy of the information. In certain circumstances, an individual may request from the company that we send information that he or she has provided or provided to us directly to a third party.
An individual has the right in certain cases to have his personal information corrected or deleted, e.g. if the information is no longer necessary for the purpose for which it was originally obtained.
If an individual does not want their information deleted, e.g. because he needs them to defend a claim, but still wants them not further processed by the company, he can request that their processing be restricted.
If the processing of an individual's personal information is based on the legitimate interests of the company, he also has the right to object to that processing.
However, the above rights of the individual are not unreasonable. Thus, the law may oblige the company to reject a request for deletion or access to data. The company can also reject his request due to the company's rights, e.g. based on intellectual property rights, or the rights of other parties, e.g. to privacy, the company considers those rights to be more important. However, your right to object to processing for marketing purposes is unconditional.
An individual will be notified and given an explanation if there is a delay in processing or if it is not possible to comply with the request in full no later than one month from receipt. An individual can complain to the Data Protection Authority (www.personuvernd.is) if Hiddenworld refuses to provide him with certain information or if an individual is dissatisfied with Hiddenworld's processing of personal information.
In the event of a situation where the company is unable to comply with an individual's request, the company will seek to explain why the request has been rejected, subject to limitations based on legal obligation.
Cookies:
"Cookies" are cookies that a consumer's web application stores on his computer at the request of servers. Hiddenworld uses this information, among other things, to identify the user and know how often he visits the website / online store, what the consumer puts in his basket, how the consumer's previous orders were and to introduce the consumer to products that might be of interest.
The cookies are designed to serve the needs of the consumer and Hiddenworld uses cookies mainly to make the website and the online store more enjoyable to use for the consumer and to improve his experience.
The cookies are used either for specific services or to collect statistics to improve the Hiddenworld website. Some cookies are temporary and disappear when the user leaves the website, while others stay longer. Persistent cookies are stored on the user's computer and remember his / her choice and / or actions on the website and therefore remember previous actions to make it easier for the user to browse the website. In addition, local cookies are used that are associated with specific marketing campaigns and disappear when the campaigns end.
Most browsers are configured to accept cookies automatically but can be configured to allow the consumer to accept each case. Even if the consumer chooses not to allow cookies, the consumer can still use most of all parts of Hiddenworld's website, including the shopping system.
Hiddenworld uses Google Analytics and Facebook Pixel for web analytics. Upon each visit to the website, various anonymous information is collected and sent to Hiddenworld, e.g. from which website you came, time and date of arrival at the website, keywords used and type of browser and operating system. Hiddenworld then uses this information to make improvements to his website for the benefit of his users. Google Analytics and Facebook Pixel use their own cookies, but Hiddenworld reserves the right to display advertisements to the website users and club members through the Google Analytics and Facebook Pixel remarketing systems. The information is recorded with the help of cookies and those who do not want to see such advertisements can turn off their use.
By using the Hiddenworld Online Store, the consumer agrees that the Hiddenworld automatically collects information through cookies.
For more information about deleting or managing cookies, see
http://www.aboutcookies.org.uk/. The consumer's ability to use the Hiddenworld's website may be limited to such changes.